What should I do with my Mobile Link account if I sell my home or move to a new location?

This article explains what existing and new homeowners should do with Mobile Link when ownership of a home standby generator changes. It covers canceling Premium subscriptions, removing a generator from the previous account, registration changes for the generator and transfer switch, creating a new Mobile Link account, selecting monitoring, and considerations when relocating the generator.

  • Aug 31, 2026
  • Knowledge

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What should I do with my Mobile Link account if I sell my home or move to a new location?
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What-should-I-do-with-my-Mobile-Link-account-if-I-sell-my-home-or-move-to-a-new-location

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Moving to a new home

Mobile Link users who are moving can cancel a paid subscription and remove a generator from their account. A new homeowner can then create their own Mobile Link account, add the generator, and select a monitoring option.

Environment

These instructions apply to Mobile Link users whose generator is not dealer-managed. If the generator or Mobile Link subscription is dealer-managed, contact the managing dealer for assistance with account or subscription changes.

If you are moving to a new home and want to stop using Mobile Link

1. If you have a Premium subscription, cancel the subscription first. See What if I want to cancel my Mobile Link subscription? for steps to stop automatic renewal.
2. Remove the generator from your Mobile Link account. See How do I remove a generator from my Mobile Link account? for detailed steps.
3. Delete your Mobile Link account only if you do not intend to use Mobile Link again. See How do I delete my Mobile Link account? for more information.

I purchased a home with an existing Generac home standby generator. What should I do?

If the generator is not dealer-managed, use the following process to transfer Mobile Link access to the new homeowner.

1. Create your own Mobile Link account and attempt to add the generator. See Full Mobile Link account setup and device enrollment process. If the generator can be added successfully, continue to step 3. If the generator cannot be added because it is still associated with the previous owner, continue to step 2.
2. Contact Generac Customer Support at 1-888-436-3722 to request an ownership or registration update for the generator and automatic transfer switch (ATS). Be prepared to provide proof of residency, such as a utility or internet bill, along with the serial number of the generator and ATS.
3. After the generator has been successfully added to your account, select the appropriate Mobile Link monitoring option. See What are the available Mobile Link subscription plans? for information about Basic monitoring and Premium subscription options.

For additional information about taking ownership of an existing generator, see What to know when you purchase a new home with an existing Generac Home Standby Generator. This resource covers ownership, maintenance, warranty status, manuals, and service options.

If you are moving and taking the generator with you

IMPORTANT: Generac warranty terms state that warranty transfer applies between owners at the original installation site. Moving a home standby generator to a different installation site will compromise warranty coverage. Review the applicable warranty terms before relocating the generator.

Physical mail

Contact Generac Customer Support for assistance canceling or updating the address used for physical mail. See How do I contact Generac Customer Support? for current contact options.

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