Read the manual thoroughly and understand all of the instructions, cautions, and warnings before using this equipment. If any section of the manual is not understood, contact your nearest authorized dealer, or contact Generac Customer Service at 1-888-436-3722 (1-888-GENERAC), or www.generac.com with any questions or concerns.
Hard resetting a Mobile Link device
A hard reset can be performed when a Mobile Link device has continued communication issues or appears to be malfunctioning. This can also be used if the MLG network is not displaying on the phone when attempting to complete a connection.
Note: With Wi-Fi/ethernet devices a hard reset will need to be re-completed if the battery cables have already been hooked up for at least 30 minutes. This is because once the battery is hooked up, that essentially starts the 30-minute countdown timer (no visible timer on the controller or phone).
Environment
This article applies to both air and liquid-cooled home standby generators that have a Mobile Link Device installed (onboard, Wi-Fi/ethernet, LTE, connectivity cellular accessory). The wiring plugged into the port may look different depending on the device type.
Air-cooled
Important: Contact a local service dealer if you do not feel comfortable performing these steps: How Can I Find a Generac Service Dealer in My Area?
Method 1: Power cycling the Wi-Fi module
Power cycling the Wi-Fi module will require access to the battery cabinet and removing the Wi-Fi module wiring harness from the controller.
1. Ensure the generator is off by pressing the OFF button.
2. Remove the side intake panel to gain access to the battery cabinet.
3. Look on the ceiling of the battery cabinet above the battery. Remove the Wi-Fi module wiring harness from the controller's accessory port. Typically, the accessory port is labeled with a neon green or orange sticker (orange sticker shown below).
4. Wait approximately 1-2 minutes before returning the Wi-Fi module's wiring harness to the accessory port.
5. On the generator control panel, navigate to the Wi-Fi enabled menu option to confirm it says Wi-Fi Enable, Yes.
Note: If the display reads Wi-Fi Enable, No. The Wi-Fi module is currently disabled and needs to be enabled. Press enter and change the selection to Wi-Fi Enable, Yes. Press ENTER to confirm.
6. Return to the main menu by pressing ESC. Set-Up Wi-Fi will be displayed in the lower left corner.
7. Select Set-Up Wi-Fi and continue with the connection process.
If the issue remains unresolved, and the controller again gets stuck on "Set to AP, please wait...", proceed to the next step to reset the generator.
Method 2: Reset the entire generator
This method involves removing power from the entire generator. This will reset both the Mobile Link device and the generator controller: How Do I Perform a Hard Reset on a Home Standby System?
After hard resetting the HSB, please login to your Mobile Link account to now check to see if the issue has been resolved. If you are not seeing communication still, please contact customer support or your local dealer for further assistance: How Do I Contact Generac Customer Support?
Liquid-cooled generators
The accessory port on the controller is not as easily accessible for these generators due to their size. It is strongly encouraged to have your dealer onsite to power cycle the device and prompt the countdown timer when you are attempting to complete the connection. The timer will only go for 30 minutes.
