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This article explains what to do when the Field Pro app displays FFFFFFFFFF instead of a generator's serial number. It provides separate support guidance for Independent Authorized Service Dealers and non-authorized installers or other users so they can contact the appropriate resource for assistance.
This article explains why a liquid-cooled diesel generator set to diesel fuel may show a 99% fuel level in Mobile Link or the generator dashboard. It clarifies that the displayed 99% fuel percentage may not reflect the actual fuel available and advises checking the primary or accessory fuel tank gauge for accurate fuel level information.
The time and time zone for status history in Mobile Link are pulled from the mobile device. If the phone is in a different time zone than the generator,
In this article, we will discuss the process of what to do when you encounter an Invalid MAC address error.
The “Battery Voltage is Very Low (2751)” fault occurs when the generator’s battery charge falls below 9 VDC for over 60 seconds. Found on Next Generation Series air-cooled home standby generators with the Power Zone 200 control panel, this warning may also appear as a battery fault, low voltage alarm, battery charging issue, or charger...
This article explains why Generac Mobile Link Wi-Fi devices require a 2.4 GHz network instead of 5 GHz, how to split a combined network SSID for better connectivity, and when to consider adding a dedicated 2.4 GHz Wi-Fi extender or upgrading to the Generac Connectivity Cellular Accessory for improved generator monitoring and remote...
This article explains what the "Your Mobile Link Subscription has been downgraded" message means, why it appears, and how to resolve it.
Some generators with hydraulic valve lifters may exhibit a clattering or ticking noise upon initial startup. This is an expected behavior caused by hydraulic valve lash adjustors filling with pressurized oil. The noise should go away after running the unit for around five minutes.
To prevent ants from entering your controller, spray a repellant around the perimeter generator.