Need help with Mobile Link? Visit the Mobile Link support site.
Learn what a “generator has no LTE signal” status means in the Mobile Link and ecobee by Generac apps and how to troubleshoot the generator’s cellular connection. The steps cover the current Connectivity Cellular Accessory and discontinued 4G LTE accessory, including antenna checks, LED status guidance, and possible local carrier outages,...
Explains what the “Something has gone wrong” and “Something's wrong” statuses mean and how to address them. Customers can identify their Wi-Fi or cellular connectivity device, verify hardware and network communication, reconnect the generator when needed, and determine when to contact a dealer or Mobile Link Support for reliable generator...
Learn how the ecobee by Generac app works with eligible home standby generators and Mobile Link. This article explains available generator monitoring information, how eligible generators appear automatically, and which setup and management features still require Mobile Link.
Explains the requirements and setup process for adding a Generac home standby generator to the ecobee by Generac app. Customers learn how Mobile Link enrollment, account sign-in, postal code matching, manual home selection, and multiple-generator setups affect ecobee generator setup when a generator is not showing in the ecobee app,...
Use this article when a home standby generator does not appear, shows offline, or displays a different status in the ecobee by Generac app. It covers Mobile Link enrollment, matching account information, app updates, the one-generator-per-home limitation, and features that still need to be managed through Mobile Link.
This article compares home standby generator features in the ecobee by Generac and Mobile Link apps. It explains which app provides generator status, warnings, maintenance, connectivity, support information, settings, enrollment, alarm details, subscriptions, and notifications so customers know which app to use.
This article describes pricing changes and device limits related to the new Mobile Link subscription plan model released in May of 2025
This article explains why Mobile Link displays an “email address is already verified” error when changing a login email, signing in, or requesting a verification code. It helps customers identify conflicts with an existing Mobile Link or ecobee account, use the correct sign-in option, and determine when Mobile Link Support must manually...
Instructions on how to set up an account using the app. The app can be found in the Apple or Google play stores searching "mobile Link for generators"
This article explains how Mobile Link customers can contact support by email, phone in the United States or Canada, or through the Mobile Link app. It also directs customers to the Generac Product Assistant and Mobile Link troubleshooting resources for common questions, helping them find answers quickly or connect with the Mobile Link...