Subscription & Account Support

Add email addresses or phone numbers into Mobile Link, using the Notification settings under account settings in the Mobile Link applications.

The generator can be connected to Wi-Fi before going through the subscription process.

Mobile Link sends a six-digit verification code email for password resets, login email or username changes, and new account verification. This article explains what the email looks like, why you may not receive it (delivery delays, spam filtering, typos, or expired codes), and how to find or resend the most recent code, including checking...

Mobile Link subscriptions can be canceled at any time using the Subscription tab. Subscriptions that are ended before their subscription renewal date will continue to provide service until the subscription date; only then will services cease.

In April 2026, Mobile Link will transition to a unified login system to improve security and simplify access across connected home products, including the Mobile Link mobile app, web app, and ecobee app. Most users will experience a seamless transition, but some may need to take action depending on their account setup. Users with only a...

In some scenarios, you may receive an email to update your card although you are currently on a free subscription or have transitioned over to a dealer-managed plan. You can disregard this notice if you are on either of these plans, but should update your card otherwise.

Customers may notice Mobile Link subscription charges listed on a credit card or bank statement as “GPS” or “GPS-remote monitoring.” This article explains why these descriptions may appear and how they relate to a Mobile Link subscription.

Contact Generac customer service to recover your email address.

Mobile Link users can upgrade from the basic plan to a premium subscription using the Mobile Link website.

In this article, we will cover the process to follow if your dealer no longer offers monitoring, and you want to take control of your own account.