Need help with Mobile Link? Visit the Mobile Link support site.
Learn what the Mobile Link monthly email summary contains and how generator activity is organized into Exercise, Warning, Fault, and Running categories. Understand why Switched to OFF events appear under faults, how monthly reports differ from individual notifications, and how to review generator status history to identify events that may...
Learn how to add additional email recipients and phone numbers to a Mobile Link account using the website or mobile app. Mobile Link supports up to three additional email addresses and three additional phone numbers, for a maximum of four contacts per notification method, including the primary contact. Adding contacts helps family...
This article provides instructions on how Mobile Link users can delete their accounts either through the Mobile Link for Generators app or the Mobile Link website without needing to contact Generac support, unless the account is dealer managed. Deleting the Mobile Link account will permanently remove user, product, and account...
Mobile Link offers Basic and Premium monitoring plans for compatible Generac generators and fuel monitors. Compare subscription features, pricing, device limits, supported controllers, and renewal options to choose the appropriate monitoring plan. Learn how hardware compatibility and subscription level affect available functionality so...
Learn how to update your credit card, billing information, or payment method for a Mobile Link subscription through the Mobile Link website, Apple App Store, or Google Play Store. This article provides step-by-step instructions based on your original subscription method and explains how to resolve failed payments to help prevent...
This article describes pricing changes and device limits related to the new Mobile Link subscription plan model released in May of 2025
This article explains why Mobile Link displays an “email address is already verified” error when changing a login email, signing in, or requesting a verification code. It helps customers identify conflicts with an existing Mobile Link or ecobee account, use the correct sign-in option, and determine when Mobile Link Support must manually...
Instructions on how to set up an account using the app. The app can be found in the Apple or Google play stores searching "mobile Link for generators"
This article explains how Mobile Link customers can contact support by email, phone in the United States or Canada, or through the Mobile Link app. It also directs customers to the Generac Product Assistant and Mobile Link troubleshooting resources for common questions, helping them find answers quickly or connect with the Mobile Link...
This article explains what existing and new homeowners should do with Mobile Link when ownership of a home standby generator changes. It covers canceling Premium subscriptions, removing a generator from the previous account, registration changes for the generator and transfer switch, creating a new Mobile Link account, selecting...