Subscription & Account Support

This article explains how to set up basic Mobile Link monitoring for a home standby generator.

Mobile Link provides generator statuses to indicate the current state of the generator. These messages can also tell the owner when maintenance is due.

Setting up an account for Mobile link using the web application; app.mobilelinkgen.com.

A Mobile Link account can be created from the web site at https://app.mobilelinkgen.com/, or by downloading the Mobile Link for Generators app from the iOS or Android app stores.

This article will provide a step-by-step guide for Generac home standby owners who want to link their generator's Mobile Link account to their ecobee Smart Thermostat.

Add email addresses or phone numbers into Mobile Link, using the Notification settings under account settings in the Mobile Link applications.

The generator can be connected to Wi-Fi before going through the subscription process.

Mobile Link sends a six-digit verification code email for password resets, login email or username changes, and new account verification. This article explains what the email looks like, why you may not receive it (delivery delays, spam filtering, typos, or expired codes), and how to find or resend the most recent code, including checking...

Mobile Link subscriptions can be canceled at any time using the Subscription tab. Subscriptions that are ended before their subscription renewal date will continue to provide service until the subscription date; only then will services cease.

In April 2026, Mobile Link will transition to a unified login system to improve security and simplify access across connected home products, including the Mobile Link mobile app, web app, and ecobee app. Most users will experience a seamless transition, but some may need to take action depending on their account setup. Users with only a...