Subscription & Account Support

This article describes pricing changes and device limits related to the new Mobile Link subscription plan model released in May of 2025

This article explains why Mobile Link displays an “email address is already verified” error when changing a login email, signing in, or requesting a verification code. It helps customers identify conflicts with an existing Mobile Link or ecobee account, use the correct sign-in option, and determine when Mobile Link Support must manually...

Instructions on how to set up an account using the app. The app can be found in the Apple or Google play stores searching "mobile Link for generators"

This article explains how Mobile Link customers can contact support by email, phone in the United States or Canada, or through the Mobile Link app. It also directs customers to the Generac Product Assistant and Mobile Link troubleshooting resources for common questions, helping them find answers quickly or connect with the Mobile Link...

This article explains what existing and new homeowners should do with Mobile Link when ownership of a home standby generator changes. It covers canceling Premium subscriptions, removing a generator from the previous account, registration changes for the generator and transfer switch, creating a new Mobile Link account, selecting...

This article explains how to cancel an owner-paid or dealer-managed Mobile Link subscription and stop automatic renewal. It provides cancellation steps for the Mobile Link website and mobile app, explains monthly and annual subscription behavior, and covers app-store billing, refund policies, and dealer-managed subscriptions.

This article centralizes help for situations where the wrong generator is registered in Mobile Link. It outlines typical symptoms (e.g., “already registered” errors, mismatched status/alerts, incorrect model/serial shown), explains how misregistration happens (wrong serial/MAC, multiple emails, prior owner/dealer registration, data-entry...

In April 2026, Mobile Link will transition to a unified login system to improve security and simplify access across connected home products, including the Mobile Link mobile app, web app, and ecobee app. Most users will experience a seamless transition, but some may need to take action depending on their account setup. Users with only a...

Mobile Link sends a six-digit verification code email for password resets, login email or username changes, and new account verification. This article explains what the email looks like, why you may not receive it (delivery delays, spam filtering, typos, or expired codes), and how to find or resend the most recent code, including checking...

Explains why a Mobile Link account becomes blocked after 10 consecutive failed sign-in attempts and how to restore access. Customers can use the unblock email from no-reply@noreply.mobilelinkgen.com or reset a forgotten password to regain access without waiting for the block to expire.