Need help with Mobile Link? Visit the Mobile Link support site.
Learn what a “generator has no LTE signal” status means in the Mobile Link and ecobee by Generac apps and how to troubleshoot the generator’s cellular connection. The steps cover the current Connectivity Cellular Accessory and discontinued 4G LTE accessory, including antenna checks, LED status guidance, and possible local carrier outages,...
Explains what the “Something has gone wrong” and “Something's wrong” statuses mean and how to address them. Customers can identify their Wi-Fi or cellular connectivity device, verify hardware and network communication, reconnect the generator when needed, and determine when to contact a dealer or Mobile Link Support for reliable generator...
This article describes pricing changes and device limits related to the new Mobile Link subscription plan model released in May of 2025
This article explains why Mobile Link displays an “email address is already verified” error when changing a login email, signing in, or requesting a verification code. It helps customers identify conflicts with an existing Mobile Link or ecobee account, use the correct sign-in option, and determine when Mobile Link Support must manually...
Instructions on how to set up an account using the app. The app can be found in the Apple or Google play stores searching "mobile Link for generators"
This article explains how Mobile Link customers can contact support by email, phone in the United States or Canada, or through the Mobile Link app. It also directs customers to the Generac Product Assistant and Mobile Link troubleshooting resources for common questions, helping them find answers quickly or connect with the Mobile Link...
This article explains why Mobile Link may display an incorrect generator fuel type and where the fuel type information comes from. It provides steps to refresh the displayed information, explains when to contact Mobile Link Support, and warns against removing and re-adding the generator to correct the issue.
This article explains how to choose and manage Mobile Link notification delivery methods (email, text/SMS, and push), including what each method is and how to configure preferences in the Mobile Link website and mobile app. It clarifies availability by subscription level, introduces Advanced vs. Simple Mode, and links to troubleshooting...
This article explains what existing and new homeowners should do with Mobile Link when ownership of a home standby generator changes. It covers canceling Premium subscriptions, removing a generator from the previous account, registration changes for the generator and transfer switch, creating a new Mobile Link account, selecting...
The No Network Connection message appears when the app has been opened and cannot detect a network connection on the phone after approximately 8 seconds. The message indicates that the phone does not currently have a network connection that the app can use.