Mobile Link

Add email addresses or phone numbers into Mobile Link, using the Notification settings under account settings in the Mobile Link applications.

View oil level displayed as a percentage from the Generator Details panel in the Mobile Link app. This feature is only available for PowerZone 200 controllers.

This article explains how to re-connect a generator that has become disconnected, using the Mobile Link for generators app available for Android and Apple devices.

This article provides troubleshooting steps for when the Mobile Link app fails to load, including updating or reinstalling the app, restarting it through phone settings, and addressing less common issues like OS compatibility, cache, and Wi-Fi connectivity.

Mobile Link sends a six-digit verification code email for password resets, login email or username changes, and new account verification. This article explains what the email looks like, why you may not receive it (delivery delays, spam filtering, typos, or expired codes), and how to find or resend the most recent code, including checking...

Helps Mobile Link users on iPhone or iPad resolve a white screen or blank screen after signing in when Safari is the default browser. It explains how Safari history, cookies, cache, or privacy settings can prevent authentication and provides steps to clear website data, check Safari settings, restart the device, and reinstall the app for...

Update a generator's exercise schedule through the Exercise schedule tab on both the Mobile lInk Website and Mobile App.

Mobile Link subscriptions can be canceled at any time using the Subscription tab. Subscriptions that are ended before their subscription renewal date will continue to provide service until the subscription date; only then will services cease.

In April 2026, Mobile Link will transition to a unified login system to improve security and simplify access across connected home products, including the Mobile Link mobile app, web app, and ecobee app. Most users will experience a seamless transition, but some may need to take action depending on their account setup. Users with only a...

In some scenarios, you may receive an email to update your card although you are currently on a free subscription or have transitioned over to a dealer-managed plan. You can disregard this notice if you are on either of these plans, but should update your card otherwise.