Need help with Mobile Link? Visit the Mobile Link support site.
Learn what the Mobile Link monthly email summary contains and how generator activity is organized into Exercise, Warning, Fault, and Running categories. Understand why Switched to OFF events appear under faults, how monthly reports differ from individual notifications, and how to review generator status history to identify events that may...
Learn how to reset a forgotten Mobile Link password or change your password using the Mobile Link website or mobile app. Includes instructions for receiving and entering an email verification code, creating a new password, switching between apps on Android or iPhone, and troubleshooting account sign-in problems so you can regain access to...
Learn how to add additional email recipients and phone numbers to a Mobile Link account using the website or mobile app. Mobile Link supports up to three additional email addresses and three additional phone numbers, for a maximum of four contacts per notification method, including the primary contact. Adding contacts helps family...
Learn how to connect a Generac Guardian home standby generator with Mobile Link Onboard Wi-Fi, not the aftermarket Wi-Fi/Ethernet device or cellular accessory, to a 2.4 GHz network using a web browser when the Mobile Link app setup fails or the generator won’t connect to Wi-Fi. The steps show how to join the MLG network, open 192.168.51.1...
This article provides instructions on how Mobile Link users can delete their accounts either through the Mobile Link for Generators app or the Mobile Link website without needing to contact Generac support, unless the account is dealer managed. Deleting the Mobile Link account will permanently remove user, product, and account...
Provides a condensed, step-by-step guide to reconnecting a Generac air-cooled home standby generator to a home Wi-Fi network using the Mobile Link app. This article is intended for users searching for generator not connecting to Wi-Fi, generator lost Wi-Fi connection, generator offline in Mobile Link, Mobile Link Wi-Fi setup, reconnect...
Learn how to update your credit card, billing information, or payment method for a Mobile Link subscription through the Mobile Link website, Apple App Store, or Google Play Store. This article provides step-by-step instructions based on your original subscription method and explains how to resolve failed payments to help prevent...
For email notifications, make sure Generac's notification address is whitelisted and not sent to spam. For text alerts, try texting "Resume" to 877-590-6565.
Learn what a “generator has no LTE signal” status means in the Mobile Link and ecobee by Generac apps and how to troubleshoot the generator’s cellular connection. The steps cover the current Connectivity Cellular Accessory and discontinued 4G LTE accessory, including antenna checks, LED status guidance, and possible local carrier outages,...
Explains what the “Something has gone wrong” and “Something's wrong” statuses mean and how to address them. Customers can identify their Wi-Fi or cellular connectivity device, verify hardware and network communication, reconnect the generator when needed, and determine when to contact a dealer or Mobile Link Support for reliable generator...