Troubleshooting

Learn what a “generator has no LTE signal” status means in the Mobile Link and ecobee by Generac apps and how to troubleshoot the generator’s cellular connection. The steps cover the current Connectivity Cellular Accessory and discontinued 4G LTE accessory, including antenna checks, LED status guidance, and possible local carrier outages,...

Use this article when a home standby generator does not appear, shows offline, or displays a different status in the ecobee by Generac app. It covers Mobile Link enrollment, matching account information, app updates, the one-generator-per-home limitation, and features that still need to be managed through Mobile Link.

Explains Charger Missing AC code 2780, the T1 charging circuit conditions that can trigger it, and troubleshooting for Guardian and Next Generation home standby generators. It also explains when some Next Generation generators may continue showing the warning even though the battery is charging normally and when an IASD should perform...

This article helps owners identify error codes, alarms, and warnings on Generac air-cooled home standby generators. It explains which Next Generation and Guardian Series codes may require dealer service, how to clear an alarm, and where to find dedicated troubleshooting articles for specific codes so customers can take the right next...

Provides general troubleshooting for Generac portable generators that start and run but do not supply power to connected appliances or tools. It walks customers through checking loads, breakers, GFCI receptacles, cords, and model-specific resets before determining whether additional service is required.

Explains how to troubleshoot fuel leaking from a portable generator carburetor, including a loose drain screw or stuck float needle. It also explains how to check for continued leaks and prevent future carburetor problems, helping customers troubleshoot safely and maintain reliable generator operation.

When your home standby is displaying an Error Code: Low Oil Pressure, Code 1300, the first thing to check is your oil level.  If oil is needed, add oil per recommendations in your owner’s manual.  Be careful not to overfill the engine.  If the oil level is good and your unit is still not working, a service call is needed.

This article helps you look up Generac home standby generator error codes (also called alarm or warning codes), what the red and yellow lights mean, and the Mobile Link message you’ll see in the app. It lists the most-searched codes—1100 Overcrank, 1200 Overspeed, 1300 Low Oil Pressure, 1400 High Temperature, 1500 RPM Sense Loss, 1600...

In this article, we will discuss why the Mobile Link account status history may not update if the owner, is in a power outage. When a power loss occurs, the router must also reboot. This can cause a communication delay

This article explains what to do when the Field Pro app displays FFFFFFFFFF instead of a generator's serial number. It provides separate support guidance for Independent Authorized Service Dealers and non-authorized installers or other users so they can contact the appropriate resource for assistance.