Need help with Mobile Link? Visit the Mobile Link support site.
Learn how to connect a Generac Guardian home standby generator with Mobile Link Onboard Wi-Fi, not the aftermarket Wi-Fi/Ethernet device or cellular accessory, to a 2.4 GHz network using a web browser when the Mobile Link app setup fails or the generator won’t connect to Wi-Fi. The steps show how to join the MLG network, open 192.168.51.1...
Provides a condensed, step-by-step guide to reconnecting a Generac air-cooled home standby generator to a home Wi-Fi network using the Mobile Link app. This article is intended for users searching for generator not connecting to Wi-Fi, generator lost Wi-Fi connection, generator offline in Mobile Link, Mobile Link Wi-Fi setup, reconnect...
Learn what a “generator has no LTE signal” status means in the Mobile Link and ecobee by Generac apps and how to troubleshoot the generator’s cellular connection. The steps cover the current Connectivity Cellular Accessory and discontinued 4G LTE accessory, including antenna checks, LED status guidance, and possible local carrier outages,...
This article explains Wi-Fi compatibility for Generac home standby generators using Mobile Link. Generators with onboard Wi-Fi or Wi-Fi/Ethernet devices must connect to a dedicated 2.4 GHz network, since 5 GHz is not supported. Customers searching for “generator Wi-Fi compatibility,” “generator won’t connect to Wi-Fi,” or “weak Wi-Fi...
In this article, we will discuss why the Mobile Link account status history may not update if the owner, is in a power outage. When a power loss occurs, the router must also reboot. This can cause a communication delay
A Wi-Fi connection can be established using the Mobile Link for Generators Android or iPhone application. Alternatively, the connection can be established by accessing the generator's MLG network through a browser on a PC or mobile device.
Reconnect a Generac Guardian Series home standby generator with Mobile Link Onboard Wi-Fi after a weak Wi-Fi signal, connection loss, or home network issue. Learn the 2.4 GHz Wi-Fi compatibility requirements, how to put the controller in pairing mode, reconnect through the Mobile Link app, troubleshoot when a generator won’t connect to...
This article explains how to configure or remove Wi-Fi backup for the Connectivity Cellular Accessory device using the Mobile Link or Field Pro app. It covers Bluetooth requirements, staying near the generator, troubleshooting connection problems, and removing Wi-Fi backup when needed to help reduce the risk of missed Mobile Link...
This article provides controller models and part numbers that can be used to identify Wi-Fi, Ethernet, or 4G LTE compatibility.
The LEDs on the mobile link device indicate the device's connectivity status to power, the cellular network, the generator controller, and Mobile Link servers. Use this article to determine what the LED behavior indicates and steps to address each scenario.