Need help with Mobile Link? Visit the Mobile Link support site.
In this article, we will discuss why the Mobile Link account status history may not update if the owner, is in a power outage. When a power loss occurs, the router must also reboot. This can cause a communication delay
A Wi-Fi connection can be established using the Mobile Link for Generators Android or iPhone application. Alternatively, the connection can be established by accessing the generator's MLG network through a browser on a PC or mobile device.
Reconnect a Generac Guardian Series home standby generator with Mobile Link Onboard Wi-Fi after a weak Wi-Fi signal, connection loss, or home network issue. Learn the 2.4 GHz Wi-Fi compatibility requirements, how to put the controller in pairing mode, reconnect through the Mobile Link app, troubleshoot when a generator won’t connect to...
This article explains how to configure or remove Wi-Fi backup for the Connectivity Cellular Accessory device using the Mobile Link or Field Pro app. It covers Bluetooth requirements, staying near the generator, troubleshooting connection problems, and removing Wi-Fi backup when needed to help reduce the risk of missed Mobile Link...
This article provides controller models and part numbers that can be used to identify Wi-Fi, Ethernet, or 4G LTE compatibility.
The LEDs on the mobile link device indicate the device's connectivity status to power, the cellular network, the generator controller, and Mobile Link servers. Use this article to determine what the LED behavior indicates and steps to address each scenario.
The generator can be connected to Wi-Fi before going through the subscription process.
Before using the equipment, users should thoroughly read the manual and contact Generac Customer Service if they have any questions. The "No Wi-Fi module found" error appears when attempting to connect a home standby generator that either lacks a Wi-Fi module or has an improperly installed or disconnected wiring harness. Troubleshooting...
This article explains Wi-Fi compatibility for Generac home standby generators using Mobile Link. Generators with onboard Wi-Fi or Wi-Fi/Ethernet devices must connect to a dedicated 2.4 GHz network, since 5 GHz is not supported. Customers searching for “generator Wi-Fi compatibility,” “generator won’t connect to Wi-Fi,” or “weak Wi-Fi...
The Mobile Link™ Wi-Fi/Ethernet accessory allows generator owners to connect their devices to a home network either wirelessly or via a wired Ethernet connection, but only one method can be used at a time. Users must have certain items ready, such as an Ethernet cable (if using a wired connection), Wi-Fi credentials, and enclosure keys to...