Need help with Mobile Link? Visit the Mobile Link support site.
FREE, Paid, and Dealer Managed subscription options are available through Mobile Link. Subscription pricing and plan availability vary based on the Device Type that is installed, Wi-Fi or Cellular.
Home Standby owners can install the Mobile Link Wi-Fi, Ethernet, or 4G LTE Device to a compatible generator, or swap devices.
This article explains how to set up basic Mobile Link monitoring for a home standby generator.
Mobile Link provides generator statuses to indicate the current state of the generator. These messages can also tell the owner when maintenance is due.
The generator can be connected to Wi-Fi before going through the subscription process.
Before using the equipment, users should thoroughly read the manual and contact Generac Customer Service if they have any questions. The "No Wi-Fi module found" error appears when attempting to connect a home standby generator that either lacks a Wi-Fi module or has an improperly installed or disconnected wiring harness. Troubleshooting...
This article explains Wi-Fi compatibility for Generac home standby generators using Mobile Link. Generators with onboard Wi-Fi or Wi-Fi/Ethernet devices must connect to a dedicated 2.4 GHz network, since 5 GHz is not supported. Customers searching for “generator Wi-Fi compatibility,” “generator won’t connect to Wi-Fi,” or “weak Wi-Fi...
A Wi-Fi connection can be established using the Mobile Link for Generators Android or iPhone application. Alternatively, the connection can be established by accessing the generator's MLG network through a browser on a PC or mobile device.
The Mobile Link™ Wi-Fi/Ethernet accessory allows generator owners to connect their devices to a home network either wirelessly or via a wired Ethernet connection, but only one method can be used at a time. Users must have certain items ready, such as an Ethernet cable (if using a wired connection), Wi-Fi credentials, and enclosure keys to...
This article explains how to determine if a Wi-Fi extender is compatible with Mobile Link Wi-Fi for Generac home standby generators. Mobile Link requires a stable 2.4 GHz connection using 802.11b/g/n protocols, and dual-band or 5 GHz networks are not supported. Customers searching for “Mobile Link Wi-Fi compatibility,” “generator weak...