Need help with Mobile Link? Visit the Mobile Link support site.
Learn what a “generator has no LTE signal” status means in the Mobile Link and ecobee by Generac apps and how to troubleshoot the generator’s cellular connection. The steps cover the current Connectivity Cellular Accessory and discontinued 4G LTE accessory, including antenna checks, LED status guidance, and possible local carrier outages,...
This article explains how Mobile Link customers can contact support by email, phone in the United States or Canada, or through the Mobile Link app. It also directs customers to the Generac Product Assistant and Mobile Link troubleshooting resources for common questions, helping them find answers quickly or connect with the Mobile Link...
In this article, we will discuss why the Mobile Link account status history may not update if the owner, is in a power outage. When a power loss occurs, the router must also reboot. This can cause a communication delay
FREE, Paid, and Dealer Managed subscription options are available through Mobile Link. Subscription pricing and plan availability vary based on the Device Type that is installed, Wi-Fi or Cellular.
Home Standby owners can install the Mobile Link Wi-Fi, Ethernet, or 4G LTE Device to a compatible generator, or swap devices.
The LEDs on the mobile link device indicate the device's connectivity status to power, the cellular network, the generator controller, and Mobile Link servers. Use this article to determine what the LED behavior indicates and steps to address each scenario.
Mobile Link provides generator statuses to indicate the current state of the generator. These messages can also tell the owner when maintenance is due.
Generac's Mobile Link 4G LTE accessory uses Verizon's cellular network.
Step-by-step hard reset for Mobile Link connectivity on Generac home standby generators: Next Generation & Guardian models, Evolution II/onboard Wi-Fi, older controllers, full generator reset, verification steps, and when to contact a dealer.
The article discusses the upgrade process from a Mobile Link Wi-Fi device to an LTE cellular device for owners of compatible home standby generators to improve home network reliability. Owners can choose between the G3 cellular device or the now discontinued 4G LTE device, with installation recommended through a Generac authorized service...