Parts & Accessories

This article provides an overview of the PowerZone 200 control panel, including its release, features, compatible models, operating modes, and connectivity options.

Learn how to view Power Zone 200 controller, ECU, and Connectivity Cellular Accessory firmware versions using Field Pro and understand how automatic firmware updates work. Includes troubleshooting for updates that are delayed, remain in progress, or fail to complete, along with Service Mode requirements, cellular connectivity checks, and...

Explains when a hard reset or power cycle may be necessary to resolve Mobile Link connectivity issues on Generac home standby generators. Includes device-specific reset and reconnection instructions for Next Generation, Guardian Series, and liquid-cooled generators, along with guidance for checking whether communication has been restored.

Mobile Link offers Basic and Premium monitoring plans for compatible Generac generators and fuel monitors. Compare subscription features, pricing, device limits, supported controllers, and renewal options to choose the appropriate monitoring plan. Learn how hardware compatibility and subscription level affect available functionality so...

Learn what a “generator has no LTE signal” status means in the Mobile Link and ecobee by Generac apps and how to troubleshoot the generator’s cellular connection. The steps cover the current Connectivity Cellular Accessory and discontinued 4G LTE accessory, including antenna checks, LED status guidance, and possible local carrier outages,...

Learn which cold weather accessories are available for Guardian, Next Generation Series, PowerPact, and liquid-cooled home standby generators. This article explains battery pad warmers, wrap-around battery warmers, oil filter warmers, and breather warmers, including temperature guidance, compatibility, and part numbers for reliable...

This article explains Wi-Fi compatibility for Generac home standby generators using Mobile Link. Generators with onboard Wi-Fi or Wi-Fi/Ethernet devices must connect to a dedicated 2.4 GHz network, since 5 GHz is not supported. Customers searching for “generator Wi-Fi compatibility,” “generator won’t connect to Wi-Fi,” or “weak Wi-Fi...

This article explains how Mobile Link customers can contact support by email, phone in the United States or Canada, or through the Mobile Link app. It also directs customers to the Generac Product Assistant and Mobile Link troubleshooting resources for common questions, helping them find answers quickly or connect with the Mobile Link...

Generac's customer support can be contacted via phone, chat, and email on Generac.com: https://www.generac.com/service-support/contact-us

In this article, we will discuss why the Mobile Link account status history may not update if the owner, is in a power outage. When a power loss occurs, the router must also reboot. This can cause a communication delay