Need help with Mobile Link? Visit the Mobile Link support site.
Learn what a “generator has no LTE signal” status means in the Mobile Link and ecobee by Generac apps and how to troubleshoot the generator’s cellular connection. The steps cover the current Connectivity Cellular Accessory and discontinued 4G LTE accessory, including antenna checks, LED status guidance, and possible local carrier outages,...
Learn which cold weather accessories are available for Guardian, Next Generation Series, PowerPact, and liquid-cooled home standby generators. This article explains battery pad warmers, wrap-around battery warmers, oil filter warmers, and breather warmers, including temperature guidance, compatibility, and part numbers for reliable...
This article explains Wi-Fi compatibility for Generac home standby generators using Mobile Link. Generators with onboard Wi-Fi or Wi-Fi/Ethernet devices must connect to a dedicated 2.4 GHz network, since 5 GHz is not supported. Customers searching for “generator Wi-Fi compatibility,” “generator won’t connect to Wi-Fi,” or “weak Wi-Fi...
This article explains how Mobile Link customers can contact support by email, phone in the United States or Canada, or through the Mobile Link app. It also directs customers to the Generac Product Assistant and Mobile Link troubleshooting resources for common questions, helping them find answers quickly or connect with the Mobile Link...
Generac's customer support can be contacted via phone, chat, and email on Generac.com: https://www.generac.com/service-support/contact-us
In this article, we will discuss why the Mobile Link account status history may not update if the owner, is in a power outage. When a power loss occurs, the router must also reboot. This can cause a communication delay
This article provides an overview of the Generac Connectivity Cellular Accessory.
A Wi-Fi connection can be established using the Mobile Link for Generators Android or iPhone application. Alternatively, the connection can be established by accessing the generator's MLG network through a browser on a PC or mobile device.
This article explains how to configure or remove Wi-Fi backup for the Connectivity Cellular Accessory device using the Mobile Link or Field Pro app. It covers Bluetooth requirements, staying near the generator, troubleshooting connection problems, and removing Wi-Fi backup when needed to help reduce the risk of missed Mobile Link...
This article provides controller models and part numbers that can be used to identify Wi-Fi, Ethernet, or 4G LTE compatibility.