Parts & Accessories

Generac's customer support can be contacted via phone, chat, and email on Generac.com: https://www.generac.com/service-support/contact-us

In this article, we will discuss why the Mobile Link account status history may not update if the owner, is in a power outage. When a power loss occurs, the router must also reboot. This can cause a communication delay

This article provides an overview of the Generac Connectivity Cellular Accessory.

A Wi-Fi connection can be established using the Mobile Link for Generators Android or iPhone application. Alternatively, the connection can be established by accessing the generator's MLG network through a browser on a PC or mobile device.

This article explains how to configure or remove Wi-Fi backup for the Connectivity Cellular Accessory device using the Mobile Link or Field Pro app. It covers Bluetooth requirements, staying near the generator, troubleshooting connection problems, and removing Wi-Fi backup when needed to help reduce the risk of missed Mobile Link...

This article provides controller models and part numbers that can be used to identify Wi-Fi, Ethernet, or 4G LTE compatibility.

FREE, Paid, and Dealer Managed subscription options are available through Mobile Link. Subscription pricing and plan availability vary based on the Device Type that is installed, Wi-Fi or Cellular.

Home Standby owners can install the Mobile Link Wi-Fi, Ethernet, or 4G LTE Device to a compatible generator, or swap devices.

The LEDs on the mobile link device indicate the device's connectivity status to power, the cellular network, the generator controller, and Mobile Link servers. Use this article to determine what the LED behavior indicates and steps to address each scenario.

Two-wire start is a feature that allows a generator to be started using a non-Generac switch. This feature requires purchasing and installing a kit, and also programming the controller.