Need help with Mobile Link? Visit the Mobile Link support site.
This article explains Wi-Fi compatibility for Generac home standby generators using Mobile Link. Generators with onboard Wi-Fi or Wi-Fi/Ethernet devices must connect to a dedicated 2.4 GHz network, since 5 GHz is not supported. Customers searching for “generator Wi-Fi compatibility,” “generator won’t connect to Wi-Fi,” or “weak Wi-Fi...
This article explains how Mobile Link customers can contact support by email, phone in the United States or Canada, or through the Mobile Link app. It also directs customers to the Generac Product Assistant and Mobile Link troubleshooting resources for common questions, helping them find answers quickly or connect with the Mobile Link...
A Wi-Fi connection can be established using the Mobile Link for Generators Android or iPhone application. Alternatively, the connection can be established by accessing the generator's MLG network through a browser on a PC or mobile device.
FREE, Paid, and Dealer Managed subscription options are available through Mobile Link. Subscription pricing and plan availability vary based on the Device Type that is installed, Wi-Fi or Cellular.
Mobile Link provides generator statuses to indicate the current state of the generator. These messages can also tell the owner when maintenance is due.
The generator can be connected to Wi-Fi before going through the subscription process.
Explains Mobile Link captive portal, “Sign in to network,” “Connected, no internet,” and no internet prompts during generator Wi-Fi setup with the temporary MLG network. Includes iPhone, Android, Windows, MLG network connection issues, and 192.168.51.1 troubleshooting.
Before using the equipment, users should thoroughly read the manual and contact Generac Customer Service if they have any questions. The "No Wi-Fi module found" error appears when attempting to connect a home standby generator that either lacks a Wi-Fi module or has an improperly installed or disconnected wiring harness. Troubleshooting...
Mobile Link users can upgrade from the basic plan to a premium subscription using the Mobile Link website.
This article explains how to determine if a Wi-Fi extender is compatible with Mobile Link Wi-Fi for Generac home standby generators. Mobile Link requires a stable 2.4 GHz connection using 802.11b/g/n protocols, and dual-band or 5 GHz networks are not supported. Customers searching for “Mobile Link Wi-Fi compatibility,” “generator weak...