Need help with Mobile Link? Visit the Mobile Link support site.
This article explains what existing and new homeowners should do with Mobile Link when ownership of a home standby generator changes. It covers canceling Premium subscriptions, removing a generator from the previous account, registration changes for the generator and transfer switch, creating a new Mobile Link account, selecting...
This article explains what to do when the Field Pro app displays FFFFFFFFFF instead of a generator's serial number. It provides separate support guidance for Independent Authorized Service Dealers and non-authorized installers or other users so they can contact the appropriate resource for assistance.
The No Network Connection message appears when the app has been opened and cannot detect a network connection on the phone after approximately 8 seconds. The message indicates that the phone does not currently have a network connection that the app can use.
This article explains how to cancel an owner-paid or dealer-managed Mobile Link subscription and stop automatic renewal. It provides cancellation steps for the Mobile Link website and mobile app, explains monthly and annual subscription behavior, and covers app-store billing, refund policies, and dealer-managed subscriptions.
This article centralizes help for situations where the wrong generator is registered in Mobile Link. It outlines typical symptoms (e.g., “already registered” errors, mismatched status/alerts, incorrect model/serial shown), explains how misregistration happens (wrong serial/MAC, multiple emails, prior owner/dealer registration, data-entry...
A Wi-Fi connection can be established using the Mobile Link for Generators Android or iPhone application. Alternatively, the connection can be established by accessing the generator's MLG network through a browser on a PC or mobile device.
In April 2026, Mobile Link will transition to a unified login system to improve security and simplify access across connected home products, including the Mobile Link mobile app, web app, and ecobee app. Most users will experience a seamless transition, but some may need to take action depending on their account setup. Users with only a...
Reconnect a Generac Guardian Series home standby generator with Mobile Link Onboard Wi-Fi after a weak Wi-Fi signal, connection loss, or home network issue. Learn the 2.4 GHz Wi-Fi compatibility requirements, how to put the controller in pairing mode, reconnect through the Mobile Link app, troubleshoot when a generator won’t connect to...
Explains how installers commission generators with a Power Zone 200 controller using the Field Pro mobile app, including the required on-site Bluetooth connection, registration, configuration, system testing, and activation. It also explains Mobile Link date and time behavior and optional ATS registration to help ensure the generator is...
Mobile Link sends a six-digit verification code email for password resets, login email or username changes, and new account verification. This article explains what the email looks like, why you may not receive it (delivery delays, spam filtering, typos, or expired codes), and how to find or resend the most recent code, including checking...