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Safety & Compliance

  • What should I do if I detect a gas leak?

    Learn what to do if you smell gas, see gasoline leaking, hear hissing near a fuel line, or have a carbon monoxide alarm near a Generac generator. This article explains when to leave the area, stop using the generator, contact a gas utility or emergency services, and schedule inspection by an Independent Authorized Service Dealer for safe...

  • What to know when you purchase a new home with an existing Generac Home Standby Generator

    This article is a guide to new home standby generator owners who inherit an existing unit through a new home purchase. It covers understanding the current condition and key details such as transferring ownership, maintenance, and warranty status. This guide will also help you navigate accessing manuals, understanding maintenance, and...

  • Can My Home Standby Generator Be Used as the Primary Source of Power for My Home?

    Generac's residential and commercial home standby generators should not be used for prime power (the only power source) for a home. Home standby generators are intended to supplement utility during brief power outages. Generac does offer industrial generators that are capable of operating as a prime power source.

  • What Is CO-Sense™ Technology?

    CO-Sense™ technology offers robust protection against hazardous levels of carbon monoxide that are present in engine exhaust. The technology employs advanced sensor technology that detects elevated CO levels quicker than standard household detectors. If high CO levels are detected, the generator engine is automatically shut off, and the...

  • Do I need to remove loads before shutting down my portable generator?

    Yes, remove all loads before turning the generator off. First, turn off all appliances, lights, and items being powered by the generator. Then, unplug the items from the generator's receptacles and allow the generator to cool. Once you've done this, it is safe to turn the generator off. NEVER turn the generator off while loads are...

  • What should I do to prepare my home standby generator if I know a snowstorm is coming?

    Guidance for preparing, operating, and maintaining a home standby generator during snow and extreme cold, including site clearance, wind protection, away-from-home precautions, airflow and filter care, spare supplies, common cold-weather error codes, Cold Smart Start settings, cold-weather accessories, and battery best practices with a...

  • What Are the Requirements for Mounting A Home Standby Generator to Concrete?

    This article provides concrete pad installation and anchoring guidance for air-cooled home standby generators, including Next Generation (NXG) and Guardian Series models. It outlines recommended slab dimensions, leveling requirements, and anchoring practices to ensure proper installation. The guidance includes generator footprint...

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