Need help with Mobile Link? Visit the Mobile Link support site.
This article explains when a Generac portable generator needs to be grounded and what affects grounding requirements. If you are only powering cord-and-plug equipment with extension cords, an earth ground rod is generally not required. Verify bonded vs. floating neutral in your owner’s manual. If you connect the generator to a building...
Learn what to do if you smell gas, see gasoline leaking, hear hissing near a fuel line, or have a carbon monoxide alarm near a Generac generator. This article explains when to leave the area, stop using the generator, contact a gas utility or emergency services, and schedule inspection by an Independent Authorized Service Dealer for safe...
This article is a guide to new home standby generator owners who inherit an existing unit through a new home purchase. It covers understanding the current condition and key details such as transferring ownership, maintenance, and warranty status. This guide will also help you navigate accessing manuals, understanding maintenance, and...
Generac's residential and commercial home standby generators should not be used for prime power (the only power source) for a home. Home standby generators are intended to supplement utility during brief power outages. Generac does offer industrial generators that are capable of operating as a prime power source.
CO-Sense™ technology offers robust protection against hazardous levels of carbon monoxide that are present in engine exhaust. The technology employs advanced sensor technology that detects elevated CO levels quicker than standard household detectors. If high CO levels are detected, the generator engine is automatically shut off, and the...
Yes, remove all loads before turning the generator off. First, turn off all appliances, lights, and items being powered by the generator. Then, unplug the items from the generator's receptacles and allow the generator to cool. Once you've done this, it is safe to turn the generator off. NEVER turn the generator off while loads are...
Guidance for preparing, operating, and maintaining a home standby generator during snow and extreme cold, including site clearance, wind protection, away-from-home precautions, airflow and filter care, spare supplies, common cold-weather error codes, Cold Smart Start settings, cold-weather accessories, and battery best practices with a...
No. Allow at least five (5) feet of clearance on all sides of the generator when operating to prevent overheating and fire.
This article provides concrete pad installation and anchoring guidance for air-cooled home standby generators, including Next Generation (NXG) and Guardian Series models. It outlines recommended slab dimensions, leveling requirements, and anchoring practices to ensure proper installation. The guidance includes generator footprint...
Snow should be clear from the generator for three feet in all directions. Snow can cause airflow restrictions that can cause damage or poor operation of the unit.