Need help with Mobile Link? Visit the Mobile Link support site.

Installation & Setup

  • What is Two-Wire Start for Home Standby Generators?

    Two-wire start is a feature that allows a generator to be started using a non-Generac switch. This feature requires purchasing and installing a kit, and also programming the controller.

  • What Is a Generac Independent Authorized Service Dealer (IASD)?

    A Generac Independent Authorized Service Dealer (IASD) is a dealer authorized by Generac Power Systems to perform maintenance work on their generators. IASDs go through a training and certification program offered by Generac. Only IASDs can work with Generac to handle warranty claims, and work performed by a technician who is not an IASD...

  • How do I set up Wi-Fi as a backup for my Connectivity Cellular Accessory?

    Configure Wi-Fi for the Generac Cellular Connectivity Device (Connectivity Cellular Accessory) on compatible home standby generators. Covers when and why Wi-Fi is used (fallback when cellular / 4G LTE cannot connect), plus how generator owners set up Wi-Fi in the Mobile Link app v3.13 and how installers configure Wi-Fi in the Field Pro...

  • Unpacking & inspecting the Next Generation home standby generator

    Unpack and inspect a Next Generation Series home standby generator after delivery, then follow the steps to open the lid, remove enclosure panels, and identify shipped-loose parts and connection locations. This article also includes the correct method to release the generator from the wooden pallet using the internal pallet bolts, and it...

  • Can the whips on pre-wired EZ switches be lengthened or shortened?

    Explains how whips on pre-wired EZ switches can be shortened, lengthened, removed, or replaced while maintaining UL listing and warranty, including maximum extension guidance for the 30-foot whip and NEC considerations for lengthening the 2-foot whip.

  • How Do I Determine the Proper Fuel Pressure for My Air-Cooled Home Standby Generator?

    This article explains the correct fuel pressure ranges for home standby generators and why proper fuel pressure matters for starting and carrying load. It also clarifies that fuel pressure testing steps differ between Next Generation Series and Guardian Series models, and the correct procedure is in the installation manual. For safety,...

  • Why does my home standby generator display say "Model Indent Harness Resistor"?

    If your home standby generator with an Evolution controller (2017 and newer) shows “Model ident, fix harness resistor” (a harness resistor message), this article explains what it means and how to clear it when the generator says “model ident.” It walks you through a hard reset, checking and re-seating the controller harness connectors...

No articles found
Loading