Portable Power

Provides general troubleshooting for Generac portable generators that start and run but do not supply power to connected appliances or tools. It walks customers through checking loads, breakers, GFCI receptacles, cords, and model-specific resets before determining whether additional service is required.

Explains how to replace the removable lead-acid starter battery in applicable Generac portable generators, including the correct order for disconnecting and reconnecting battery terminals. It also clarifies that the procedure does not apply to GB portable power stations and directs those customers to appropriate resources.

Explains how to troubleshoot fuel leaking from a portable generator carburetor, including a loose drain screw or stuck float needle. It also explains how to check for continued leaks and prevent future carburetor problems, helping customers troubleshoot safely and maintain reliable generator operation.

This article explains how to add engine oil to most Generac portable generators, check the oil level with the dipstick, and find the correct oil capacity for a specific model. Procedures can vary by model, owners and anyone whose generator differs from the examples should follow the owner’s manual for exact oil-fill and dipstick...

Generac's customer support can be contacted via phone, chat, and email on Generac.com: https://www.generac.com/service-support/contact-us

This article explains how to find and contact a Generac Independent Authorized Service Dealer using the dealer locator, including how to select product categories, service options, and dealer designations. It also covers international dealer lookup, what to do if no nearby dealers appear, how warranty work is handled, and where to find...

This article explains when a Generac portable generator needs to be grounded and what affects grounding requirements. If you are only powering cord-and-plug equipment with extension cords, an earth ground rod is generally not required. Verify bonded vs. floating neutral in your owner’s manual. If you connect the generator to a building...

This article explains how to troubleshoot electric start problems on the Generac iQ3500 portable generator. It covers checking battery cable connections, following the correct startup procedure, and charging a discharged 12-volt battery with an appropriate battery tender or charger. Use these steps when the iQ3500 electric start is not...

Explains where Generac generators are assembled (home standby primarily in Wisconsin; portable varies by model) and where engines are made (OHVI/G-FORCE in Wisconsin; OHV in Vietnam), with an environment statement and links for related engine information and parts.

Learn how the choke works on Generac portable generators, including manual choke controls and PowerDial positions. This article explains how to start cold and warm engines, when to move the choke to RUN, and why a generator may start with the choke on but shut down in RUN. It also covers flooding, stuck choke controls, dirty carburetors,...