Portable Power

Generac's customer support can be contacted via phone, chat, and email on Generac.com: https://www.generac.com/service-support/contact-us

This article explains how to find and contact a Generac Independent Authorized Service Dealer using the dealer locator, including how to select product categories, service options, and dealer designations. It also covers international dealer lookup, what to do if no nearby dealers appear, how warranty work is handled, and where to find...

This article explains when a Generac portable generator needs to be grounded and what affects grounding requirements. If you are only powering cord-and-plug equipment with extension cords, an earth ground rod is generally not required. Verify bonded vs. floating neutral in your owner’s manual. If you connect the generator to a building...

This article explains how to troubleshoot electric start problems on the Generac iQ3500 portable generator. It covers checking battery cable connections, following the correct startup procedure, and charging a discharged 12-volt battery with an appropriate battery tender or charger. Use these steps when the iQ3500 electric start is not...

A portable generator may not start if appliances are plugged in when starting the generator. Allow the generator to warm up and ensure the choke is in the RUN (or OPEN) position with no load applied. Once up and running, a generator can be tested using a known-working appliance. Check the generator's breakers to see if any have been...

Explains where Generac generators are assembled (home standby primarily in Wisconsin; portable varies by model) and where engines are made (OHVI/G-FORCE in Wisconsin; OHV in Vietnam), with an environment statement and links for related engine information and parts.

Learn how the choke works on Generac portable generators, including manual choke controls and PowerDial positions. This article explains how to start cold and warm engines, when to move the choke to RUN, and why a generator may start with the choke on but shut down in RUN. It also covers flooding, stuck choke controls, dirty carburetors,...

This article explains what the colored dot markings on some Generac portable generator extension cords mean. It helps customers understand how to balance connected electrical loads and notes that dot colors may vary by cord.

Find official Generac warranty information by product type—home standby, portable generators, pressure washers, water/trash pumps, and accessories—with links to coverage terms, transferable/extended warranty details, and model-specific PDFs. Learn how to submit a warranty claim and locate Authorized Service Dealers, plus use the product...

CO-Sense™ technology offers robust protection against hazardous levels of carbon monoxide that are present in engine exhaust. The technology employs advanced sensor technology that detects elevated CO levels quicker than standard household detectors. If high CO levels are detected, the generator engine is automatically shut off, and the...