Activation

This article explains how to prepare a Next Generation Series home standby generator for offline access using the Generac Field Pro app before a site visit with no Wi-Fi or cellular service. It walks through selecting “Prepare for a Future Visit,” finding and registering the generator if needed, and confirming the offline access window,...

If Product Registration shows “We couldn’t verify this address,” the address validation service may not recognize the address yet, such as in new development areas. Contact Generac Customer Support at 1-888-922-8482 to complete registration, then use Recheck registration status to confirm, for reliable registration status in the app.

To locate the Serial Number (SN) and Unique Identifier (UID) of your Level 2 Plus charger, check the product label on the side of the charger or view it through the app after registering the product. If you have trouble locating the label or need additional assistance, contact Generac Customer Service. Registering your product also...

Go to Generac.com, Activategen.com, or call 888-922-8482 to obtain 5 digit numerical activation code. You will need to provide your name, mailing address, email address, the generator fuel type, and generator serial number.

This article explains how to activate a liquid-cooled Generac standby generator equipped with the Power Zone 410 controller. It walks through opening the unit, preparing the controller, completing registration, connecting Wi-Fi, and setting the exercise schedule. These steps help customers who search for terms like generator activation,...

This article provides new owners of home standby generators with important considerations. It explains five important things you should know about your newly installed home standby generator, including activation, connecting to the generator Mobile Link, understanding maintenance schedule, general operation, and scheduling service.

In this article, we will discuss the process of what to do when you encounter an Invalid MAC address error.

This article addresses situations where a homeowner or service dealer attempts to activate a newly installed home standby generator but receives a message indicating it’s already registered to another owner. It explains that this issue can occur during the activation process and instructs users to collect proof of purchase and address,...

This article explains what to do if a Generac Guardian home standby generator with an Evolution controller shows a “WRONG PASSCODE” error during activation. The issue usually occurs when the wrong activation code or serial number is entered. Steps include confirming the correct serial number, rechecking the activation code, and verifying...

This article guides installers and Generac-certified service professionals on how to adjust generator settings for Next Generation air cooled standby generators using the Field Pro mobile app for units with a Power Zone 200 controller. It covers connecting via Bluetooth, configuring key settings like fuel type, exercise schedules, Wi-Fi...