General Operation

View oil level displayed as a percentage from the Generator Details panel in the Mobile Link app. This feature is only available for PowerZone 200 controllers.

The article explains the difference between service-entrance rated and non-service-entrance rated transfer switches and warns against opening switches without an inner dead front cover. It provides instructions on how to operate a manual transfer switch and emphasizes caution due to potential electrocution or equipment damage....

This article explains when you need a different battery tray to use the newer 30L battery on next-generation air-cooled home standby generators. If you are upgrading a generator that was originally configured for a 20L AGM battery, or installing a 30L battery on older inventory built before 30L became standard, a 30L-compatible tray is...

Explains that Generac home standby generators do not display real-time electrical load, such as amps or kilowatts, on the controller or in Mobile Link. Covers how an IASD or licensed electrician can measure output using amp clamps and calculations, or install CT clamps for monitored measurement, and why a load audit helps confirm proper...

Explains how long a Generac home standby generator exercise cycle runs by default, and when exercise duration can be changed, including PowerZone 200 models using a Premium Mobile Link subscription. Also explains how to verify whether the generator is truly exercising or running due to a detected utility outage by checking the controller...

This article explains why a home standby generator requires an automatic transfer switch, and what risks can occur if a transfer switch is not used. It also answers whether a generator “comes with” an ATS, including why some systems are bundled and others are not, then points to compatibility and ATS education resources. This helps...

Update a generator's exercise schedule through the Exercise schedule tab on both the Mobile lInk Website and Mobile App.

This article helps customers troubleshoot the Field Pro app error, “Access Denied - You do not have a valid security token,” when connecting to a home standby generator. It explains how to check internet connectivity, verify the displayed serial number, and determine when to contact an Independent Authorized Service Dealer or Generac...

There are several ways to determine if power has been returned

This article provides guidelines for preparing, operating, and managing portable generators during a storm to provide backup power during outages. It covers aspects such as inspecting, maintaining, placement, starting operation, monitoring operation, electrical safety, periodic shutdowns, refueling safety, and shutting down the generator...