Need help with Mobile Link? Start here

This article is a starting point for Mobile Link messages and alerts, setup, connectivity, notifications, and common generator statuses shown in the Mobile Link app and website. Use the links below to find the topic that best matches what you see.

Note: Message wording and screen layout can vary by device type and app version. Use the links below to find the closest match.

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• Get started with Mobile Link
• Troubleshooting and support
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Messages, alerts, and generator status help

If you are trying to understand a message, alert, or status in Mobile Link, use the links below to find the closest match.

• Generator statuses and status history in Mobile Link
• “Maintenance due” in Mobile Link
• Dismiss a maintenance reminder or warning (Mobile Link app and website)
• Difference between maintenance reminders, warnings, and alarms
• “Something’s Wrong” status in Mobile Link
• “Service required” / “A fault has occurred” status in Mobile Link
• Where to find a list of error codes for your generator

Connectivity and offline messages

Use these links if Mobile Link shows your generator is offline, not updating, or displaying a Wi-Fi or cellular connection message.

• Offline troubleshooting: controller is not sending status updates
• Mobile Link displays a “Generator has no signal” message
• Mobile Link does not display the correct generator status
• “Generator has no Wi-Fi signal” message
• “Wi-Fi not configured” message (Connectivity Cellular Accessory)
• Captive portal and “no internet” prompts during Wi-Fi setup
• “Generator has no LTE signal” message

Set up your account and sign in

• Set up a Mobile Link account and enroll devices for monitoring
• Log in to Mobile Link
• Mobile Link sign-in troubleshooting
• Troubleshoot registered product issues (already registered, linked to another account, wrong generator)
• Why does Mobile Link say my generator is already registered?

Connect the generator to Wi-Fi

• Connect a generator to a home Wi-Fi network
• Wi-Fi network compatibility (2.4 GHz requirements)
• Troubleshoot Mobile Link Wi-Fi connection errors
• Reconnect if the generator became disconnected from Wi-Fi
• Mobile Link Wi-Fi reconnection quick guide

Notifications and status history

• Set up notifications in Mobile Link
• Notification expected but not delivered
• Push notifications are not being received
• Status history not updating during a power outage
• Export status history to a CSV (web app)

Cellular connectivity and Wi-Fi backup

• Set up Wi-Fi backup for the Connectivity Cellular Accessory
• Weak or intermittent cellular signal troubleshooting

App performance and account messages

• Mobile Link app “spinning” or will not load
• Using the message center in Mobile Link

Need more help?

• Chat with our Product Assistant for instant answers and guided flows.
• For troubleshooting that requires service or repair, contact an Independent Authorized Service Dealer (IASD) using the dealer locator.
• To find manuals, documentation, and product details, visit the product lookup page.